1. Praise and complaint mechanism
1. Channels for praise or complaint
Praise and complaint can be expressed through the following channels, and the Nursery will only respond to the ones that contain contact information:
- In person or by appointment
- Written or mail
- Telephone
- Suggestion box
- Forward to the Nursery director through staff members
For complaints against the director or is dissatisfied with the complaint handling, clients can direct their complaint to the management entity of the Nursery, and leave the relevant contact information such as telephone and address for reply.
2. Handling for praise or complaint
The complainant should indicate the person responsible and the Nursery director or the management entity handling the praise or complaint shall explain the method and time limit for handling the case.
- Handling in person / telephone complaints
It will be handled directly by the Nursery director. If the Nursery director is absent, the staff will record the contents and the contact information, and will submit to the Nursery director for follow-up and reply within seven working days.
- Handling written / E-mail complaints
After receiving the relevant letter/E-mail, the Nursery director will take the initiative to contact the complainant, and will inform the complainant of the status of handling the case within seven working days.
- Handling anonymous complaints
It is encouraged to raise real-name praise or complaint for the convenient follow-up. If it is raised anonymously, the Nursery director will handle it according to the relevant incident.
Nursery Contact Information
| Telephone: | +853 2872 7328 |
| Fax | +853 2872 7382 |
| In person / mailing address: | Rua de Londres No 16, Wan Yu Villas PR/C, Macau |
| info@cisjmacau.com | |
| Website: | https://cisjmacau.com |
| Contact Person | Nursery Director |
Licensee Contact Information
| Telephone: | +853 8592 5600 |
| Fax | +853 2872 5517 |
| In person / mailing address: | Estrada Marginal da Ilha Verde, 14-17, Macau |
| info@usj.edu.mo | |
| Website: | https://www.usj.edu.mo |
| Contact Person | Fundação católica de Ensino Superior Universitário |
Saint Joseph International Nursery is a nursery supported by the Social Welfare Bureau of the Macau SAR Government and provides childcare services.
